NHTSA: People Can't Figure Out How to Shift Fiat Chryslers Into Park

Jim's Takeaway: This may seem a strange article on a tech website, but it outlines a core issue in website usability - convention. When you go against established conventions in your website design, you risk confusing / frustrating your users - for what purpose?

By: BOB SOROKANICH

Folks who've been driving for years, who are used to the way a mechanical PRNDL shifter operates, probably don't think consciously about the act of shifting-it's the kind of act we've committed to muscle memory years ago. ...View Full Story